Refund & Cancellation Policy
How refunds work on our link building and marketing services, and the point at which an order can no longer be cancelled.
1. Who this policy applies to
Our services are sold to businesses, sole traders and organisations for purposes relating to their trade or profession. They are not sold to consumers purchasing for personal use.
By placing an order you confirm that you are buying in the course of a business. This matters, because the statutory cancellation rights that apply to consumer purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to business-to-business contracts.
2. The 24-hour cancellation window
You may cancel your order and receive a full refund within 24 hours of your payment being confirmed, provided we have not yet begun outreach work on your behalf.
To cancel, email info@fascinatorltd.fit from the address used to place the order, with your order reference. Cancellation takes effect when we receive your email, not when you send it.
After 24 hours, orders are non-refundable.
Once we begin acquiring links, we commit our own time and money to publisher outreach, negotiated placement fees and commissioned content. These costs are incurred on your behalf and cannot be recovered by us, which is why they cannot be refunded to you.
3. Why the window is short
Link building is not a stock item we hold. As soon as an order is confirmed we start contacting publishers, agreeing placement terms and commissioning writers for your target pages. Much of that spend leaves our account before a single link goes live. A longer refund window would mean absorbing costs already paid to third parties on your behalf.
4. What we guarantee instead
Because refunds are limited, our commitments sit on the delivery side rather than the money-back side:
- You approve every site before publication. If you reject a proposed site, we source an alternative at no extra cost.
- Replacement for lost links. If a link we placed is removed by the publisher within 6 months of going live, we replace it with an equivalent placement free of charge.
- Content revisions. Draft articles are sent for your review, and we will revise them before publication.
- No substitute placements without consent. We will not swap in a lower-quality site to hit a number.
We do not guarantee specific rankings, traffic figures or revenue outcomes. No agency can honestly promise these, as they depend on search engine algorithms outside anyone’s control.
5. Partial delivery
If we are unable to complete the full number of placements in your package within a reasonable period, you may choose either a pro-rata refund for the undelivered placements, or credit towards a future order. This is assessed on the placements actually published, not on outreach attempted.
6. Situations where we will refund in full
- You cancel within the 24-hour window and outreach has not started.
- We accept an order and then decline to proceed, for example if your target page falls outside the niches we work in.
- A duplicate or accidental payment was taken.
7. Chargebacks
If you believe a payment is incorrect, contact us first. Raising a chargeback with your card issuer without contacting us may result in us suspending work on your account while the dispute is resolved. We will supply evidence of work performed to the card issuer where a chargeback is raised on a delivered order.
8. How refunds are paid
Approved refunds are returned to the original payment method via Stripe, usually within 5–10 working days depending on your bank. We refund the amount you paid; card processing fees charged to us by our payment provider are not recoverable and are absorbed by us.
9. Contact
Questions about this policy, or a refund request, should go to info@fascinatorltd.fit. We aim to respond within one working day.
Last updated: 7 August 2026